Refund policy

Return & Refund Policy

Last updated: June 2026

Thank you for supporting PNW360Design. Every print is made to order especially for you, which means a few things about how returns and refunds work. Please read this policy before purchasing.

Made-to-order prints

Because each print is produced individually for your order, we are unable to accept returns or exchanges for buyer's remorse, change of mind, or incorrect product/size selection. We encourage you to review your selection — size, finish, and quantity — carefully before checking out.

We stand behind the quality of our work, and the sections below explain how we handle problems that are our responsibility.

Damaged or defective items

If your order arrives damaged, defective, or with a printing error, we'll make it right. Please contact us within 30 days of delivery at [your support email] and include:

Your order number
A description of the issue
Clear photos of the product and the packaging it arrived in

Once we've reviewed the claim, we'll send a free replacement. If a replacement isn't possible or you'd prefer not to wait, we'll issue a refund.

This coverage applies to issues such as physical damage in transit, the wrong item or quantity being sent, or a defect in the printing or materials.

A note on color

Printing is a chemical process, and slight variations in color, tone, and contrast can occur between batches, screens, and individual prints. Variations within normal tolerances are a natural part of printing and aren't considered defects. If something looks clearly wrong rather than slightly different, reach out and we'll take a look.

Lost packages

If your tracking shows your order hasn't arrived, please contact us within 30 days of the estimated delivery date and we'll arrange a replacement.

Wrong address or undeliverable orders

Please double-check your shipping address at checkout. If an order is returned to us because of an incorrect or incomplete address, is refused at delivery, or goes unclaimed, we're unable to offer a free reshipment. We're happy to send the order again to a corrected address, but a new order — including shipping — will be required.

Refunds

Approved refunds are issued to your original payment method. Please allow a few business days for the refund to appear after it's processed, depending on your bank or card provider.